Refund Policy – Food Products

This Refund Policy governs the conditions under which returns and refunds may be requested for food products purchased from our company. Please read it carefully before placing an order  

1. Non-returnable product

In compliance with applicable consumer protection laws, perishable food items or products with a short shelf life cannot be returned or refunded, except in the cases expressly indicated in Section 2.

2. Cases eligible for refund

 A refund may only be requested in the following circumstances:

• Damaged product during transport.

• Incorrect product delivered (e.g., wrong item, wrong quantity).

• Expired or spoiled product at the time of delivery.

In such cases, the customer is entitled to request either:

• a free replacement of the product, or

• a full or partial refund of the purchase price.

3. Refund request procedure

 To obtain a refund, the customer must:

1. Contact our Customer Service within 24 hours of receipt of the goods by sending an email to [company email] including:

   • order number,

   • description of the issue,

   • clear photos of the product and packaging.

2. Await our team’s assessment.

3. Receive written confirmation of the refund/return approval.

4. Refund method

• Refunds will be processed within 7–14 business days after approval.

• The same payment method used for the purchase will be applied for the refund, unless otherwise agreed.

5. Exceptions and limitations

• Refund requests will not be accepted for products consumed past their expiration date or stored in ways inconsistent with the instructions provided on the label.

• Refunds are not available for changes of taste or personal preference, as these involve food products.

• For subscription or recurring orders, cancellations must be communicated at least [X days] before the next scheduled shipment.

6. Contact us

 For any questions or clarifications regarding this Refund Policy, please contact us at:

📩 [company email]

📞 [phone number]